How to fix Claude stuck on “verifying” or “checking your browser”?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
Step-by-Step Fix
-
Confirm the scope
- Test another browser/device and another network.
- Note whether the issue is account-specific or device-specific.
-
Refresh authentication and local state
- Sign out, clear site data (cookies + cache), then sign in again.
- Disable extensions temporarily (ad blockers, privacy tools).
-
Check plan/permissions
- Verify you’re using the correct account/workspace.
- Confirm your plan is active (if relevant) and permissions are sufficient.
-
Apply targeted fixes
- If this is a network/DNS problem: switch networks, change DNS, disable VPN/proxy.
- If this is a browser/app problem: try incognito, update the app/browser, reset site settings.
- If this is a service incident: wait and retry later.
-
Escalate with evidence
- Capture error text + timestamps + steps to reproduce.
- Include OS, browser/app version, and network context (VPN/proxy/firewall).
Common Root Causes
- Expired sessions or invalid tokens
- Plan/permission mismatches
- Extensions or strict privacy settings blocking requests
- Network filtering (VPN/proxy/firewall/DNS)
- Temporary outages
Prevention Tips
- Keep a clean browser profile for critical workflows
- Avoid stacking multiple request-blocking extensions
- Document billing owner + workspace permissions
- Keep screenshots/logs for recurring failures
Common Mistakes to Avoid
- Troubleshooting the wrong account or workspace.
- Retrying without checking whether there is an active outage or plan restriction.
- Clearing local state only after multiple failed attempts instead of testing in a clean browser first.
What to Gather Before Contacting Support
- Capture the exact error message and the time it happened.
- Record whether the issue happens on another browser, device, or network.
- Note which account, workspace, or subscription plan is affected.
Explore more Claude login & access fixes
See related guides in the same topic cluster to troubleshoot adjacent issues faster.
Browse all Claude login & access guides →Frequently Asked Questions
Related Issues
Continue with nearby fixes in the same topic cluster to rule out adjacent causes faster.
Claude cannot log in – How to Fix
Try incognito mode, clear cookies for the service, disable extensions, and retry. If you use Google/Apple login, re-authorize the provider and check for outages.
Claude Delete Account Not Working? Fix Confirmation Loops and Support Escalation
If account deletion won’t complete, try a clean session, ensure email verification works, and contact support with screenshots if it keeps failing.
Claude Team Invite Link Expired? Fix Invite Errors and Workspace Access
If an invite link is expired, request a new invite from the owner, ensure you’re logged into the correct email, and accept in incognito if redirects loop.
How to fix Claude sign-in redirected back to login page?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
Claude Login Page Not Loading – How to Fix
Hard refresh the page, disable extensions, clear cache/cookies, and try another browser or network. If it still won’t load, check for outages or regional blocking.
Claude Login Redirect Loop? Fix Cookies, SSO, and Browser State
If Claude keeps redirecting back to login, test incognito first. If it works, clear site data and disable extensions/VPN. If it fails across devices, it’s likely SSO/workspace or a platform auth incident.