Claude Login Issues – How to Fix
Clear browser data, verify your email address, or try logging in with a different authentication method (Google, email link).
Step-by-Step Fix
1. Verify Your Email
Make sure your email address is verified. Check your inbox for a verification link from Anthropic.
2. Clear Browser Cache
- Open browser settings
- Clear cache and cookies for
claude.ai - Restart the browser
3. Try a Different Login Method
If email login isn't working, try signing in with Google, or vice versa.
4. Check for Service Outages
Visit Anthropic's status page to see if Claude is experiencing any outages.
5. Try a Different Browser
If you're using an older browser, switch to the latest version of Chrome or Firefox.
Common Mistakes to Avoid
- Troubleshooting the wrong account or workspace.
- Retrying without checking whether there is an active outage or plan restriction.
- Clearing local state only after multiple failed attempts instead of testing in a clean browser first.
What to Gather Before Contacting Support
- Capture the exact error message and the time it happened.
- Record whether the issue happens on another browser, device, or network.
- Note which account, workspace, or subscription plan is affected.
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