Claude Login Page Not Loading – How to Fix
Hard refresh the page, disable extensions, clear cache/cookies, and try another browser or network. If it still won’t load, check for outages or regional blocking.
Step-by-Step Fix
1. Hard Refresh
- Windows: Ctrl + F5
- macOS: Cmd + Shift + R
2. Try Incognito / Private Mode
This removes most extension and cookie issues.
3. Disable Extensions
Temporarily disable:
- ad blockers
- anti-tracking tools
- script blockers
4. Clear Cache and Cookies
- Clear site data for Claude/Anthropic
- Restart the browser
5. Switch Browser
Try Chrome, Safari, or Edge to isolate browser-specific issues.
6. Switch Network / DNS
- Try mobile hotspot
- If you control DNS, try a public resolver (e.g., 1.1.1.1 / 8.8.8.8)
7. Check Outages
If there’s an outage, wait and retry later.
Common Mistakes to Avoid
- Troubleshooting the wrong account or workspace.
- Retrying without checking whether there is an active outage or plan restriction.
- Clearing local state only after multiple failed attempts instead of testing in a clean browser first.
What to Gather Before Contacting Support
- Capture the exact error message and the time it happened.
- Record whether the issue happens on another browser, device, or network.
- Note which account, workspace, or subscription plan is affected.
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