How to fix Claude subscription renewed but usage still shows free tier?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the targeted steps below.
Step-by-Step Fix
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Confirm the scope
- Test another browser/device and another network.
- Note whether the issue is account-specific or device-specific.
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Refresh authentication
- Sign out, clear site data (cookies + cache), then sign in again.
- Disable extensions (ad blockers, privacy tools) temporarily.
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Check plan/permissions
- Verify you’re using the correct account/workspace.
- Confirm your plan is active and permissions are sufficient.
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Targeted fixes (most common)
- If it’s a network/DNS issue: switch DNS, try hotspot, disable VPN/proxy.
- If it’s a browser issue: test incognito, reset site settings, try another browser.
- If it’s a service incident: wait and retry later.
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Escalate with evidence
- Capture error text + timestamps + steps to reproduce.
- Include environment info (OS, browser/app version).
Common Root Causes
- Expired sessions or invalid tokens
- Plan/permission mismatches
- Extensions or strict privacy settings blocking requests
- Network filtering (VPN/proxy/firewall/DNS)
- Temporary outages
Prevention Tips
- Keep a clean browser profile for critical workflows
- Avoid stacking multiple request-blocking extensions
- Document billing owner + workspace permissions
- Save logs/IDs for recurring failures
Common Mistakes to Avoid
- Troubleshooting the wrong account or workspace.
- Retrying without checking whether there is an active outage or plan restriction.
- Clearing local state only after multiple failed attempts instead of testing in a clean browser first.
What to Gather Before Contacting Support
- Capture the exact error message and the time it happened.
- Record whether the issue happens on another browser, device, or network.
- Note which account, workspace, or subscription plan is affected.
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