How to fix OpenClaw login works in incognito but not normal mode?
Start with a clean session (sign out, clear cache/cookies, disable extensions), then verify permissions/plan, check service incidents, and retry on another network. If it persists, capture error details and follow the steps below.
Step-by-Step Fix
-
Confirm the scope
- Test another browser/device and another network.
- Note whether the issue is account-specific or device-specific.
-
Refresh authentication and local state
- Sign out, clear site data (cookies + cache), then sign in again.
- Disable extensions temporarily (ad blockers, privacy tools).
-
Check plan/permissions
- Verify you’re using the correct account/workspace.
- Confirm your plan is active (if relevant) and permissions are sufficient.
-
Apply targeted fixes
- If this is a network/DNS problem: switch networks, change DNS, disable VPN/proxy.
- If this is a browser/app problem: try incognito, update the app/browser, reset site settings.
- If this is a service incident: wait and retry later.
-
Escalate with evidence
- Capture error text + timestamps + steps to reproduce.
- Include OS, browser/app version, and network context (VPN/proxy/firewall).
Common Root Causes
- Expired sessions or invalid tokens
- Plan/permission mismatches
- Extensions or strict privacy settings blocking requests
- Network filtering (VPN/proxy/firewall/DNS)
- Temporary outages
Prevention Tips
- Keep a clean browser profile for critical workflows
- Avoid stacking multiple request-blocking extensions
- Document billing owner + workspace permissions
- Keep screenshots/logs for recurring failures
Common Mistakes to Avoid
- Troubleshooting the wrong account or workspace.
- Retrying without checking whether there is an active outage or plan restriction.
- Clearing local state only after multiple failed attempts instead of testing in a clean browser first.
What to Gather Before Contacting Support
- Capture the exact error message and the time it happened.
- Record whether the issue happens on another browser, device, or network.
- Note which account, workspace, or subscription plan is affected.
Explore more OpenClaw login & access fixes
See related guides in the same topic cluster to troubleshoot adjacent issues faster.
Browse all OpenClaw login & access guides →Frequently Asked Questions
Related Issues
Continue with nearby fixes in the same topic cluster to rule out adjacent causes faster.
How to fix OpenClaw account access issues?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw login not working?
Start by checking whether the issue is caused by account access, plan status, browser state, or a temporary service incident. Then follow the step-by-step checks below to isolate the root cause quickly.
How to fix OpenClaw account disabled without clear reason?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw account locked after suspicious activity?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw login works on web but not in app?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.
How to fix OpenClaw sign-in redirected back to login page?
Start by isolating whether the issue is caused by account state, plan limits, browser/app behavior, or a temporary platform-side problem. Then follow the steps below to narrow down the root cause quickly.